Ceramic Substrates and Components Blog

emails all around

What I have been doing this week is what you would call the more day-to-day running of the company. It all started out with good intent on Monday morning, however due to illness with one of our admin staff a supporting role in other areas was needed. It was easy going until the afternoon when we were struck by an avalanche of e-mails and enquiries. Helping Sharon, this week has made me realise the amount of work that is involved when we are one person down. Sharon is coping very well with the extra workload and putting in extra hours to give our customers the same level of service as per usual. Our internet marketing seems to be working fine with new customers finding our websites. Our main website www.ceramic-substrates.co.uk/ but also our specialised Macor site www.macor.info/ . Now that I am more involved with the process, I have learnt that the internet marketing is not as easy as it looks. We are moving forward with new and innovative ideas regarding marketing and reaching our customers. Next week we will update the video on the www.macor.info/ site, which is at quite basic, but as you will understand we cannot give all our secrets away but we will try to give you a general idea.

Production Manager

This week I would like to introduce Sean, our factory Production Manager. Sean joined our company in 1986 straight from school. He started work in the Pyro shop as an apprentice under George Blain. It soon became apparent that Sean was a very versatile character with an eye for ceramic processes within the factory. After several years working in different departments within the factory Sean was promoted to factory Production Manager. He thrived from the start with his new found responsibility making the job his own. Being a Production Manager is not always easy, with the daily running of our machines, kilns and the powder room. Sean communicates on a daily basis with his own staff but also with Chris, Head of Tooling Department and Jon, Head of CNC Department. Sean is also responsible for the overall production, factory staff, quality control and dispatching of goods. Communication is important for every company, so he attends our very popular production meetings on Monday mornings to discuss current and future orders with our General Manager, Jon, Chris and myself. Sean is an integral part of our company and will always do his upmost to get your order out on time, well packed and proud that it comes from a factory that produces ceramic components in the UK.

More from me next week

Labels: Production Manager